Privacy Policy
Last updated: October 2026
Information We Collect
When you contact us through our website, we collect the information you provide, including:
- Your name
- Email address
- Phone number (if provided)
- Your message or enquiry details
How We Use Your Information
We use the information you provide solely to respond to your enquiries and provide customer service. We do not sell, trade, or share your personal information with third parties for marketing purposes.
Data Security
We take reasonable precautions to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Cookies
This website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.
AI Chat Assistant
Our website features an AI-powered chat assistant to help answer your product questions 24/7. Here's how your privacy is protected:
- We do NOT store your chat messages or conversations
- Your messages are processed by Groq (a third-party AI provider) in real-time to generate responses only
- We only store anonymous topic statistics - for example: "5 people asked about toolboxes today" - NOT what they actually said
- These anonymous statistics are kept for 30 days to help us understand what products customers are interested in
- No personal information is required to use the chat assistant
- Chat statistics cannot be linked to your identity
- If you voluntarily provide contact details (name, email, phone), we treat that separately under our standard enquiry handling (7 years retention for business records)
- Groq's data handling practices are governed by their own privacy policy (Groq uses Zero Data Retention for API requests)
Example of what we track: "10 people asked about LED tail lights this week" - NOT the actual questions or responses.
How We Enforce This
- Chat message content is explicitly excluded from application logging
- Error logs are configured to redact any message content
- Analytics only capture category keywords (e.g., "toolboxes", "LED lights"), not message text
- Session identifiers are randomly generated and cannot be traced to individuals
- Analytics data is automatically purged after 30 days
- We can provide deletion confirmation on request
Your Rights Under Australian Privacy Principles (APP)
QC Technologies complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). You have the following rights:
- Access: You can request access to the personal information we hold about you
- Correction: You can request that we correct any inaccurate, incomplete, or out-of-date information
- Deletion: You can request that we delete your personal information (subject to legal requirements)
- Complaint: You can lodge a complaint if you believe we have breached the APPs
To exercise these rights or if you have privacy concerns, please contact us using the details below. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Enquiry data is typically retained for 7 years for business record-keeping purposes. You may request earlier deletion by contacting us.
Data Breach Notification
In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches (NDB) scheme.
Third-Party Services
Our website uses the following third-party services that may collect information:
- Groq (AI Chat Provider): Processes chat messages in real-time to generate AI responses. We retain anonymous chat analytics for 30 days. Groq's data handling practices are governed by their own privacy policy.
- Google Maps: Embedded on our contact page for directions
- Analytics: We use privacy-focused analytics that do not collect personally identifiable information. IP addresses are not stored.
We do not sell or share your personal information with third parties for their marketing purposes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
QC Technologies
Unit 2, 3 Wicks Street
Bayswater WA 6053
Phone: 0423 102 488
Email: [email protected]